Refund Policy
At GreenLeaf Plant Store, we take great pride in delivering healthy, high-quality plants and gardening products to our customers. Customer satisfaction is very important to us, and we strive to ensure that every order meets your expectations. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the conditions under which refunds are available.
1. Eligibility for Refunds
Refunds are available if:
- You receive a damaged, dead, or incorrect plant/product.
- The product does not match the description on our website.
- The item was not delivered within the promised time frame (excluding delays caused by natural events or courier issues).
To be eligible for a refund, you must notify us within 48 hours of receiving the product. Please include a clear photo of the plant/product showing the issue.
2. Non-Refundable Situations
Refunds will not be issued if:
- The plant dies due to improper care after delivery.
- You change your mind after purchase.
- The item was on clearance or marked as “non-returnable.”
3. How to Request a Refund
To request a refund, please email us at with your order number, description of the issue, and photo proof (if applicable). We will review your request and respond within 2-3 business days.
4. Refund Method
Approved refunds will be issued to the original payment method within 5–7 business days. In some cases, we may offer a replacement plant or store credit instead.
We appreciate your trust in GreenLeaf and are committed to making things right if something goes wrong. If you have any questions, don’t hesitate to contact our support team.